Complaints procedure

Complaints procedure

Since we opened for business in 2007, we haven’t wanted to make use of this procedure.


Our goal is 100% customer satisfaction, however we don’t declare to be perfect. We hope you won’t have any complaints once you travel with Gia Linh Travel, however something should go unsuitable, this is how we might cope with it.


First of all, you could notify us of the character of your complaint immediately or as quickly as doable to offer us time to rectify the situation.


If we can’t resolve the issue, we’ll make you a suggestion of compensation. In case you do not accept the provide, you may contact our regulatory physique, the Vietnam National Authority for Tourism (VNAT), to arbitrate. VNAT’s telephone number is (0084) 04 942 2280.


The responsible official at VNAT will ask you for full details of your complaint. She or he will contact us (and any third occasion or parties concerned) for info and comment.


The official will then make a judgment and, if your complaint is upheld, will decide upon the quantity of compensation as a result of you.


As it’s unlikely that the method can be accomplished earlier than you left the nation, payment of compensation might be made retrospectively by financial institution transfer.


(Please be aware that VNAT is a government administrative department and due to this fact has no predisposition to favour either facet in a dispute.)


For extra information, please verify the relevant part of our Booking Situations


  •   In VIETNAM: No. 4, Alley 604/33/2, Group 22, Ngoc Thuy Ward, Long Bien District, Hanoi, Vietnam

  •    Mobile: +84 972861122

  •    Mail:


  •   In WASHINGTON: 116 Forest Lane, Bellingham, WA 98225

  •   In TEXAS: 4654 Highway 6 North, Suite 101N, Houston, TX 77084

  •    Mobile: +1 971 232 9999

  •    Mail:


  •   In THAILAND: No. 25/A2, Nak Niwat Soi 21, Lad Prao 71, Bangkok 10230

  •   In CAMBODIA: Sala Kanseng, Svay Dangkum, Siem Reap

      In MYANMAR: 109, Sinh-oo-dan Street, Latha Township, Yangon

      In LAOS: Hom 07 Ban Nasamphan, 13th North Road, Luangprabang


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