Since we opened for business in 2007, we haven’t wanted to make use of this procedure.
Our goal is 100% customer satisfaction, however we don’t declare to be perfect. We hope you won’t have any complaints once you travel with Gia Linh Travel, however something should go unsuitable, this is how we might cope with it.
First of all, you could notify us of the character of your complaint immediately or as quickly as doable to offer us time to rectify the situation.
If we can’t resolve the issue, we’ll make you a suggestion of compensation. In case you do not accept the provide, you may contact our regulatory physique, the Vietnam National Authority for Tourism (VNAT), to arbitrate. VNAT’s telephone number is (0084) 04 942 2280.
The responsible official at VNAT will ask you for full details of your complaint. She or he will contact us (and any third occasion or parties concerned) for info and comment.
The official will then make a judgment and, if your complaint is upheld, will decide upon the quantity of compensation as a result of you.
As it’s unlikely that the method can be accomplished earlier than you left the nation, payment of compensation might be made retrospectively by financial institution transfer.
(Please be aware that VNAT is a government administrative department and due to this fact has no predisposition to favour either facet in a dispute.)
For extra information, please verify the relevant part of our Booking Situations