Hanoi Old quarter

Royal Palace in Phnom Penh, Cambodia

Pak Ou Cave in Laos

This a part of the Vietnam travel package begins while you go by way of immigration at your arrival airport and meet one among our members of staff.

Arriving in Vietnam, Laos, Cambodia, Thailand or Myanmar 

Wherever you travel to Vietnam or enter one other Indochina country, you may be met on the airport and pushed to your hotel. All transfers are included in your tour value unless you’ve got requested otherwise. The car might be new, or nearly new, and come with an experienced, safe driver and a guide who speaks your language.

You may be helped along with your luggage, and with your check-in if necessary.

In Laos and Cambodia, we use extremely competent agents who work to our specification.

Entering Vietnam

Once you enter Vietnamese territory, you may be in direct contact along with your personal tour operator. There can be a ‘Welcome’ pack in your room with up-to-the-minute Vietnam information, with a Welcome dinner in the night in prospect. We often leave the remainder of the day free for you to calm down and acclimatize.

Throughout your tour

We do not trouble with Vietnam tour escorts because we consider them an unnecessary expense. If you happen how’ve requested a totally escorted tour, we use native guides in every area. Whenever you disembark from an aeroplane, boat or prepare, somebody will likely be there to fulfill you. Though unexpected hitches are a very uncommon prevalence, we give you each office and mobile cell phone numbers. One phone name will remedy a problem inside minutes.

Your guide and driver are at your disposal. If you happen to want to digress from your itinerary, it’s up to you. If it means changing arrangements for hotels, flights or

No matter, all you need to do is tell us. If there’s any cost involved, we’ll let you know the way a lot very quickly.

The same applies if you’re not pleased about something. This is unlikely, because your private tour operator will likely be in regular contact with your guides to

Make certain every thing is operating smoothly.

Your tour operator is at all times at your service for suggestions, recommendation, information, help with bookings, and whatever else you might need, 24hrs a day, 7 days a week.

When in Hanoi

Our head office is close to Hanoi’s Old Quarter, inside simple reach of your hotel. We’re all the time pleased to welcome visitors, so please be happy to visit in the event you wish. We at all times like to satisfy our customers in particular person so, if circumstances allow, we’ll invite you to dinner or for a drink together with your tour operator and/or certainly one of our senior staff members.

After your tour

We love suggestions, partly as a result of it are nearly all the time constructive, and makes us completely satisfied, but principally because it identifies attainable enhancements that we might make.

Our standard apply is to send you a straightforward questionnaire asking for your opinions about your experience. It’ll normally arrive just a few days after you have returned home and have had time to organize your recollections. You do not need to spend so much of time on it – what we’re looking for on the things that stand out, and the way we may do better.

As soon as your feedback arrives in our office, it’s copied to all our tour operators. On the finish of every week, now we have a meeting the place we focus on your views and suggestions. If this result in changes to our existing observe, we’ll let you recognize what we have done.